Thursday, May 17, 2007
What the hell is going on in Verizon?
Yesterday, long-awaited two phone jacks (one is for phone, the other is for DSL/fax) in my suite were installed. It took more than three weeks since I ordered. Verizon's customer service is very very poor. DSL was scheduled to be available on May 16, but I got no notice about IP address and other setting information. I called 1-888 of Verizon Business three times. Every time their customer services could not reply my inquiry and tried to transfer other department. Finally my calls were transferred 1-888 again and again. What the hell is going on in Verizon? I emailed directly to customer service about my inquiry and told that their customer service was terrible.